You are guaranteed to meet a small percentage people who will be rude and sometimes aggressive. They might be colleagues or they might be clients.
This course explores ways of minimising the possibility of conflict, including persuasion techniques and useful scripts. We look at how to deal with confrontation when it occurs and, crucially, addresses the psychological after effects of an aggressive incident.
You already know that leading an organisation is challenging and at times can feel overwhelming. Regular coaching provides organised support to meet these challenges and tackle obstacles.
The sessions provide valuable opportunity to think things through, learn new skills and uncover solutions. A coach is a confidential sounding board that can offer clear and structured encouragement.
Business leaders have plenty of challenges to face but as your coach I will challenge you too.
Coaching sessions are a time to uncover solutions. Careful questioning and deep reflection create lightbulb moments.
Challenges that arise often include:
Working 'on' not 'in' the business
Managing difficult staff relationships
Dealing with delicate situations
Getting others on board
Letting go of perfectionism
Dealing with stress and work life balance
WHAT PEERS SAY
"Iain helps to break the biggest of situations down into more digestible chunks. A great listener that asks questions in such a manner that you find yourself divulging everything that you forgot you knew. Incredibly positive.”
- Caroline Slater, Managing Director
"Iain has a vast resource of empathy, experience, and coaching skills that he applies with sensitivity and humour."
Abi is a dynamic businesswoman and prolific entrepreneur. She is the founder and Managing Director of Ultrasun UK, one of the world’s best-known sun protection products.
Abi hired Iain to help her to reach the next level.
Abi has transformed Ultrasun into a high end market leader, stocked in Marks and Spencer, Superdrug, John Lewis and Harrods.
Abi Cleeve, MD and Founder Ultrasun UK
"Absolutely delighted with the service we received. My coaching sessions have been an absolute revelation. The coaching, which I have to admit I was pretty sceptical about at first, drew out of me the skills and talents that I knew I had, and unblocked the concerns that were stopping me from going forward.
I’ve been able to find clarity in my purpose and create simple and practical strategies to translate my vision into reality."
Iain works with senior leaders, focusing on giving them the skills they need in order to lead their organisations effectively.
Iain encourages his clients to use the META model, a concept he has developed over the last decade, focusing on four main areas of successful leadership:
Harnessing these four areas ensures that leaders have all the right ingredients needed to achieve their vision.
Iain holds diplomas in Corporate Coaching and Small Business Coaching from the Coaching Academy, Europe's largest coaching training company.
He is a qualified NLP Practitioner, has a BA (Hons) in English and a postgraduate from the University of Cambridge.
He is fluent in Yorkshire and can order a beer in Turkish and Swahili - this has been more useful than you might imagine.
Who Hires Iain?
Organisations hire Iain to work with their leaders and staff in three main ways:
Small scale training (4 to 14 pax) for leadership teams
Whole staff training days
One to one coaching for senior management
He also runs open courses that members of the public can book a place on.
"I wanted to say a huge thank you for the fantastic facilitator training that you delivered on Monday. The team are still talking about it. The dynamic way in which you deliver leaves a lasting impression."
- Marie King, London Borough of Merton
"It's amazing how often things you said pop into my mind. Today it was 'Just because you experience failure doesn't make you one.' Valuable learning."
"Excellent event, many many thanks. I really liked the filing cabinet idea - will in fact use this for my home for birthday cards etc! The most useful thing was the 4 Ds - I will try and implement!"
Lauren Cullen -Licensed Insolvency Practitioner at Cullen and Co
"I saw Iain deliver training at an AAT branch event and hired him to be my coach. I meet with him once a month and he's really moved me forward. I've since brought him in to deliver training to my company. Highly recommended."
Paul Hawksley -Managing Partner at TWP Accountancy
"I really liked your approach; friendly, relaxed but confident and informative."
Eva Walker - Finance Analyst at Siemens
"Iain has an ability to make delegates feel comfortable from the off which ensures a positive and open learning environment. He combines his extensive knowledge and authority with just the right dose of humour, somehow managing to make every delegate feel as though the content has been tailored to their exact needs."
Jim Alexander - Head Of WildGoose Learning
"Approachable and informal. Time taken to meet individual needs and concerns. I would recommend this course (Time Management) to help cope with workload. I will be telling my training dept to look into adding this."
Isa Wilson -Director at Expert Business Services
"Iain is a great speaker. For many years now he has presented to the Sussex Branch of the AAT for their last event of the year. He manages to make the topic interesting and entertaining, always engaging the audience. I wouldn’t hesitate to recommend Iain to present to your branch if you are looking for a soft skills meeting."
Nicky Fisher -Licensed Insolvency Practitioner at Herron Fisher and Past President of the AAT