Training Courses


Unlocking Potential . . . 

Iain delivers a range of training courses and you can read about each course below.


If you want to discuss a training event for your company with Iain please do get in touch. Or if you already know exactly what you want you can book directly by following the blue 'Book This Course' buttons.


TIME MANAGEMENT

Time Management

This course will teach you how to organise your workload better and to utilise your time more effectively.


Become better organised, more effective, more efficient and more productive.


Get on top of things and feel more confident and less stressed about what you have to do.


Identify areas of your work where time could be used better and know which actions to take to overcome the problems.



What Does It Cover?


At the end of this course you will be able to:


  • Prioritise effectively
  • Communicate clearly and quickly. 
  • Schedule effectively.
  • Make large tasks manageable
  • Never lose another piece of paper again – ever!
  • Learn how to have an empty email inbox – every day!
  • Know when to tackle creative work and when to do the low level maintenance
  • Learn to work according to the urgency and importance of a task
  • Learn what to do with those 'soon but not quite now' tasks
  • Get on top of paperwork
  • Master your to do lists
  • Conquer procrastination



Who Is This Course For?


People who want to take ownership of their time and use it more effectively.


People who want to get more done and feel more productive and organised. 


People who want to spend better quality time on the important things at work and at home.



WELLBEING AT WORK

Wellbeing At Work

Learn how to manage pressure, reduce the likelihood of suffering stress, and get strategies to build your resilience.


You will get a clear understanding of the difference between pressure and stress, how to deal with pressure and learn the benefits of increased resilience.


The course offers many easy to understand and simple to implement strategies that will help you to improve your immediate and long term well-being.


Leave with real world strategies to help you reduce stress and increase your resilience.


What Does It Cover?

At the end of this course you will be able to:


  • Recognise where you are on the 'pressure curve'
  • Quickly employ an easy to use method to diffuse pressurised situations
  • Benefit from the psychological phenomenon know as 'Duration Neglect'
  • Avoid allowing unpleasant tasks to stagnate and bring you down
  • Identify key stress factors in yourself and others
  • Learn how to counter the negativity bias
  • Schedule simple but effective activities that support wellbeing
  • Learn how to take responsibility for your personal barriers to wellbeing
  • Better notice elements of resilience in yourself and others and develop them
  • Have a variety of ways of 'stepping back'
  • Easily incorporate resilience exercises into your daily schedule

Who Is This Course For?

This course is for people who want to avoid succumbing to stress and ensure that their resilience is sky high.


Whether you are the business owner or rising through the ranks, you may well feel pressure from the demands of your role.


Wellbeing in the workplace is more important than ever. Taking responsibility for your own wellbeing is of paramount importance.


Happily, it is surprisingly easy and cost-free to achieve.


BEING A GREAT LEADER

Being A Great Leader

This course explores the art of leadership. 


Natural leaders can develop the skill and insight to become great ones with vision, flair and authenticity.


We look at the different characteristics of leaders, consider theories of leadership and which models are most appropriate for your leadership style.


We look at the different skills leaders should learn and how you can apply them to your organisation.


Understand how to manage the different types that you need in your teams, and how to motivate them by adapting your management style.

What Does It Cover?

At the end of this course you will:


  • Have a clear idea about what leadership is and importantly is not.
  • Understand the difference between leading and managing
  • Know about leadership behaviours and competencies
  • Know what sort of mindset inspiring leaders cultivate in themselves and others
  • Consider where and how leaders use their energy
  • Understand the importance of excellent Time Management for effective leadership
  • Recognise the common attitudes of great leaders
  • Value the importance of good delegate
  • Know about theories of leadership
  • Reflected on the different styles and when each might be appropriate
  • Understand the drivers behind the journey of leadership. 
  • Consider the context of leadership and common issues facing leaders


Who Is This Course For?

People who want to develop and become the best leader they can be.


Every successful organisation is led by a successful leader. This is not an accident. Great leaders consciously excel in all aspects of leadership.


Leaders are people who craft their vision,  bring others on board and motivate them to bring it to life.


Leaders are people who effectively employ the resources, be they money, time or people, at their disposal to create something important.


MASTERING DELEGATION

Mastering Delegation

We explore what delegation is, why it is so vital to the success of an organisation and how it can be achieved. 


It enables businesses to prosper by allowing the best use of time and staff. Delegation is about effectively leveraging these resources yet most people don't know the best ways to delegate.


We discuss why it can be so hard to let go, especially when it can so often take time and effort to show someone how to do something you already know you could do in half the time.


We explore different models of delegation and the processes that make it work. We look at the essential elements required to encourage a culture of true delegation to flourish.

What Does It Cover?

At the end of this course you will be able to:


  • Let go and delegate tasks to others 
  • Avoid the temptation to just to do it yourself - after all you're likely to do a much better and quicker job and let's face it it's going to take more time than it's
  • Recognise the long term worth of explaining to someone else how to tackle the task
  • Plan how to delegate intelligently
  • Improve productivity and efficiency 
  • Multiply your time through leveraging your resources
  • Recognise 
  • Understand your team's strengths and weaknesses and appropriately identify the tasks that can and can’t be delegated
  • Strengthen your ability to delegate
  • Ensure that new working arrangements improve work quality as well as quantity.
  • Assess the risks of delegation accurately and plan for all eventualities.
  • Ensure you and all your staff remain motivated, contributing appropriate skills and developing new ones to manage and complete activities and projects successfully.

Who Is This Course For?

This course is suitable for all people who have responsibility for one or more team members.


Business owners, team leaders and managers who need to improve the efficiency of their teams.


People who want to achieve more with the resources they have.


People who know that they need to develop and upskill their staff but feel they hold themselves back.


People who are already delegating but who want to know more about this often misunderstood leadership skill.

CONFIDENT PRESENTATIONS

Confident Presentations

The delivery of a pitch can make or break a deal. It can make a success or failure of a training day. It can be the difference between an enthusiastic "Yes!" or an emphatic "No!".


So what makes a great presenter great? We all know a presenter that we love to watch but what is it that makes them so good at presenting? They make it seem effortless. 


Well, the good news is that the skills they are displaying are replicable and learnable.


This course will unpick the secrets of confident presentations and give you the key skills. Ensure that your next presentation is memorable and "wows" your audience!

What Does It Cover?


This course will develop your ability to:


  • Stand in front of an audience and talk with confidence
  • Hold a group's attention
  • Talk at length without notes
  • Overcome nerves and speak clearly
  • Bring your subject to life - even if your subject is dry
  • Use a range of verbal techniques to engage your audience
  • Employ physical gestures to enhance your deliver
  • Allow the 'authentic you' to shine through your presentation
  • Avoid 'death by PowerPoint'
  • Consciously create an impact
  • Own and control the room
  • Deal with difficult delegates
  • Intelligently structure your presentation to suit each audience
  • Use your voice effectively
  • Embrace dramatic silences
  • Communicate with positive body language
  • Structure your presentation and make it memorable
  • Leave your audience wanting more!

Who Is This Course For?


This course is ideal for anyone who wants to improve their presentation skills and become a more confident speaker.


Perhaps you have been tasked with delivering more presentations in your role, or you want to improve your ability to engage and communicate information.


Learning how to get your nerves under control and deliver memorable content is a great skill that will hold you in good stead in a range of situations.


COACHING FOR LEADERS

Coaching For Leaders

Management and leadership coaching has gone from a fad to a fundamental.


Leaders in business have begun to appreciate the importance of coaching and how valuable it can be in driving the business success they seek. Many have added ‘the ability to coach and develop others’ to their managers’ job descriptions. Many seek to develop a ‘coaching culture’ within their organisation.


Great leaders know that coaching skills can be a vital tool for business success.


As well as running an external coaching programme many leaders want their senior team to learn coaching skills.  so that they can embed a coaching ethos throughout.


All staff having a coaching mindset and the skills to accompany can be a real benefit for an organisation.


A coaching approach in structured situations like regular appraisal is an obvious way to use coaching skills. But a coaching approach in daily interactions can help colleagues to reach their potential.




Our coaching skills training gives participants the opportunity to practice the GROW model devised by Sir John Whitmore, based on successful coaching in the world of sport. In addition, it will also help raise self awareness in others and motivate and encourage self responsibility within those being coached.

What Does It Cover?

Learn how to raise the awareness of a colleague with powerful questioning techniques so they can get clear about their  goals and who they are at their core



Assisting them to create practical, step-by-step action plans to reach their goals


Providing on-going support through any changes or obstacles a client may encounter


Providing a colleague with tools, techniques and strategies to create lasting change and success


Common issues facing colleagues

Coaching from strengths

Identifying areas for coaching

Using GROW in leadership development

Strategies for coaching leaders


Understood what coaching is, their role as coach and how it can contribute to maximising performance

Defined ‘coaching’ and explained how it differs from training, mentoring and counselling

Understood the GROW model and be able to adapt it to most coaching situations

Used some coaching techniques in a range of situations


Getting the balance right with stretching goals

Setting and challenging others with their goals


Summary of the G.R.O.W. model

Examples of effective questions using the G.R.O.W. model

Selecting your key questions


The role, skills and attributes of an effective coach

Key principles of coaching

Coaching as a motivational tool

Identifying coaching opportunities

Small group practical activity, pairs exercise and group discussion

Active and reflective listening skills


Active listening

Summarising, paraphrasing

Reflecting back

Practical exercises in pairs and trios with group discussion

Questioning techniques


Different types of questions

Use of open questions

Identifying ways people learn


Who Is This Course For?

To equip managers, team leaders and internal coaches with the skills, knowledge and confidence to coach individual team members to improve their own performance and confidence.


Suitable for those who have a responsibility for managing the performance of others.

TRAIN THE TRAINER

Train The Trainer


This course 

The key requirement in any training is to keep your delegates awake and engaged so you can get the information across in a way they are likely to remember when they’ve left your room. That can be challenging depending on the delegates, the material and the training environment.


So on this one day training course we unravel the process of taking learning off the page and into the heads of the delegates, exploring ideas on how to make the training stick and how to handle difficult delegates or situations.


We use excerpts from real training courses that delegates are expected to run as practical reference material for the day. Throughout the course we unpick the way we’re working as an immediate demonstration of training techniques.



and get ready to enjoy new confidence, influence and respect as a trainer with the rare and valuable ability to make a real differenc


What Does It Cover?

dentified the role of the Trainer

Explained how adults learn and the importance of recognising learning styles / preferences

Analysed tasks in order to plan effective one to one training

Designed one practical training session using a simple structure to meet specified training needs

Delivered one short piece of practical training

Provided constructive feedback to learners following practice sessions


At the end of this course you will be able to:

  • course which provides the skills, confidence and structure to design and deliver one-to-one training sessions in the workplace.


Who Is This Course For?

designed for those who are responsible for on-the-job training, or induction of team members in key tasks. The course would suit an induction buddy, coach, internal trainer, or supervisor, looking to improve their training skills.



DEALING WITH DIFFICULT PEOPLE

Difficult People

There is always a reason for behaviour. This is a simple truth, and when someone is complaining, and perhaps being aggressive, there is always an underlying driver of this behaviour. The skill is in determining what lies behind the behaviour, and then in looking after the “human” element and the underlying emotion driving the behaviour, before focusing on in house processes and procedures.


Too often an un-skilled representative takes a defensive stance in the face of a complaint, which compounds the problem, and the battle ground is set!


It may well be that “we” are inadvertently triggering the customer’s negative behaviour, or exacerbating it, and it is important that anyone in a customer facing role has an increased awareness of the impact their own behaviour has in driving outcomes.


It is vital that the customer service representative reacts calmly, positively and professionally when dealing with difficult customers either face-to-face or on the telephone, ensuring they defuse the situation as swiftly as possible and obtain a resolution that meets, and ideally exceeds, the customer’s expectation. This GBS course teaches the representative how to remain calm, feel confident in handling a complaint, be able to identify the underlying driers of the aggression, and be able to win back a customer’s confidence in your organisation.



What Does It Cover?

Understand what triggers difficult or aggressive behaviours

Demonstrate ways of deal with difficult people situations

Understand how your own behaviour and attitudes can affect and influence the behaviour of others

Learn the importance in demonstrating listening as a tool to neutralise negativity

Distance yourself from personal remarks and remain professional at all times

Recognise tactics and strategies used by others

Be aware of techniques to ensure personal safety

Practise confidently and assertively saying ‘no’ when you are unable to say ‘yes’

Increase confidence in being able to deal with difficult behaviour

Be able to identify the drivers of difficult behaviour

Develop a personal action plan


Wherever you work you will always find them – difficult and obstructive people.


How you accept and deal with them will enable you to retain your sanity and ensure that you get the job done. Some people appear to be difficult by nature, others like to be difficult, sometimes you think people are difficult but they may not be. 


This session will uncover tried and tested techniques to overcome even the most challenging people. You’ll get to practice techniques that will enable you to keep focussed on your role and turn a difficult person into a positive ally.


Who Is This Course For?

You are guaranteed to meet a small percentage people who will be rude and sometimes aggressive. They might be colleagues or they might be clients.




This course explores ways of minimising the possibility of conflict, including persuasion techniques and useful scripts. We look at how to deal with confrontation when it occurs and, crucially, addresses the psychological after effects of an aggressive incident.

EFFECTIVE COMMUNICATION

Effective Communication

Wouldn’t it be nice if everyone always easily understood not only everything we said but our exact meaning? And then acted upon it happily! Unfortunately, sometimes there’s a mismatch between what we actually mean and how it’s interpreted by others.


How do we create the impact we choose?

How do we influence others so that we can be successful in getting things done?

Supporting staff in developing their communications skills and their confidence can make a big difference to the way your business operates. It means messages get delivered when they need to – even the most difficult ones. It means people can work together and cooperate creatively as a team. It means people can be great ambassadors for the company on a daily basis.



What Does It Cover?

Staff 

Nearly every single mistake at work comes from miscommunication. This leads to confusion and frustration and it takes time to mop up the ensuing mess. 



Learn how to communicate clearly and effectively and avoid these mishaps




As a bonus you'll learn how to master your email inbox and feel on top again.


Who Is This Course For?

This course 

"Lots of practical ideas to use. Gave opportunity to reflect on what we do as teachers. Really enjoyable and informative session."

           - Lloyd Welsh, Deputy Headteacher

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